Thousands of Australians had their say on postal services modernisation

The Albanese Government thanks the more than a thousand Australians who had their say on the postal services they want and need now, and into the future.

As part of the Government’s consultation process, approximately a thousand people and organisations made a submission or provided a short written comment. More than 13,000 individuals and organisations also contributed their views through Australia Post’s independent survey, the results of which will assist Australia Post deliver services that meet the community’s needs and be shared with the Government.

It is clear that Australia Post’s letter and parcel delivery services – and the more than 4,300 post offices nation-wide – play an important role in the lives of many Australians. Postal services support individuals, charities, communities and ensure businesses stay connected and thrive socially and economically.

The consultation has demonstrated that the way many Australians use postal services continues to evolve, and that some changes to postal services need to occur to safeguard Australia Post as a valued national institution. This includes changes to ensure that a high quality and sustainable letters service is maintained, to ensure that all Australians remain connected.

The Government will consider all views in developing a package of reform to modernise postal services. A further announcement will be made later this year on steps that will be taken to support Australia Post remaining a financially sustainable and valuable institution that delivers for all Australians.

To stay informed on progress to modernise postal services, you can visit www.infrastructure.gov.au/HYSAusPost.

Quotes attributable to Minister for Finance, Senator the Hon Katy Gallagher: 

“The Government will consider all submissions received as part of this consultation process and we thank those Australians who have responded.

This consultation and the Government’s postal services modernisation agenda comes at a time when Australia Post forecasts financial losses which threaten its ongoing sustainability and ability to provide services.

While changes to services may be necessary, the Government is committed to achieving a financially responsible outcome through modernising postal services to help ensure that Australia Post continues to provide postal services that meet the needs of Australian communities both now and into the future.”

Quotes attributable to Minister for Communications, the Hon Michelle Rowland MP:

“Australia Post is a cherished national and publicly-owned institution that provides important services to Australian consumers and businesses.

“The Albanese Government is determined to support Australia Post succeed now and into the future.

“It has been fantastic to see the level of public engagement with the consultation process on modernising Australia’s postal services, with submissions provided from across the breadth of Australia, including regional areas.”

“The results from the public consultation will help the Government as we consider options to modernise postal services”.