Ministers for the Department of Infrastructure, Regional Development and Cities The Hon Michael McCormack MP Deputy Prime MinisterMinister for Infrastructure, Transport and Regional Development Senator the Hon Bridget McKenzie Minister for Regional ServicesMinister for SportMinister for Local Government and Decentralisation The Hon Alan Tudge MP Minister for Cities, Urban Infrastructure and Population The Hon Sussan Ley MP Assistant Minister for Regional Development and Territories The Hon Andrew Broad MP Former Assistant Minister to the Deputy Prime Minister The Hon Scott Buchholz MP Assistant Minister for Roads and Transport The Hon Barnaby Joyce MPFormer Deputy Prime MinisterFormer Minister for Infrastructure and Transport The Hon Dr John McVeigh MPFormer Minister for Regional Development, Territories and Local Government The Hon Keith Pitt MPFormer Assistant Minister to the Deputy Prime Minister The Hon Damian Drum MPFormer Assistant Minister to the Deputy Prime Minister Senator the Hon Fiona Nash Former Minister for Regional DevelopmentFormer Minister for Local Government and Territories The Hon Darren Chester MP Former Minister for Infrastructure and TransportFormer A/g Minister for Regional DevelopmentFormer A/g Minister for Local Government and Territories The Hon Warren Truss MP Former Deputy Prime Minister Former Minister for Infrastructure and Regional Development The Hon Paul Fletcher MP Former Minister for Urban Infrastructure and Cities The Hon Jamie Briggs MP Former Assistant Minister for Infrastructure and Regional Development

Improving public transport access

Media Release


01 December 2017

  • Whole of Journey guide calls for thinking ‘outside the square' to improve public transport accessibility for travellers with a disability.
  • The guide provides industry, government and the community with guidance on how public transport can address missing links in the system by considering the whole journey.

Making public transport more accessible for people with a disability is the focus of a new guide released today aimed at finding solutions to gaps in the public transport network.

Federal Minister for Infrastructure and Transport Darren Chester said the Whole Journey: A guide for thinking beyond compliance to create accessible public transport journeys was developed with the direct input of people with a disability, transport planners, transport operators, architects, engineers, builders and certifiers.

“People with disability have the right to participate in social, economic and cultural aspects of the community which is often reliant on the public transport network,” Mr Chester said.

“This guide highlights that it is better to consider the whole journey at the start of the transport planning process, and that it can go beyond regulations to achieve a better outcome.

“Aspects of the journey include pre-journey planning, through to accessing public transport, disruptions to business-as-usual, return journey planning, and supporting infrastructure.

“Strong progress has been made in improving accessibility in recent years but the guide has identified accessibility gaps such as accessing bus stops and train stations, and negotiating interchanges.

“To make further progress, we need all jurisdictions to cooperate and it was pleasing to have the Whole Journey guide endorsed by State and Territory Ministers, at the Transport and Infrastructure Council in November.

“Improvements in accessibility can benefit all Australians, including the elderly, speakers of language other than English, people travelling with young children, and people travelling in unfamiliar areas,” Mr Chester said.

For a copy of the guide, visit